FAQs

Frequently asked questions

Commonly asked about timesheets, invoices, cost tracking and general items.

Timesheets

Timesheet FAQs

How does AutoFetch.AI get data from timesheets?

AutoFetch.AI will automatically analyse your timesheets and extract all the relevant data, such as the project/cost code, name of all workers, start time, finish time and total hours worked.

Can I still use my paper timesheets?

Yes, you can still use your paper timesheets. There is no need to download any software or use a cloud based timesheet program.

Can AutoFetch.AI get data from handwritten timesheets?

Yes, AutoFetch.AI can extract data from timesheets with handwriting. Note that if a human can't read the handwriting, AutoFetch.AI will not be able to read it.

Can I email a photo of the timesheets to be analysed?

Yes, AutoFetch.AI can analyse photos (JPEG, PNG etc.) of your timesheets and extract the data.

How do I send my timesheets to be analysed?

You can send your timesheets to a custom email address for the timesheets to be analysed.

Can AutoFetch.AI differentiate what projects my workers are working on?

Yes, if your timesheets has the project name or cost code, AutoFetch.AI can automatically differentiate what project your workers have worked on and will automatically allocate the project/cost code they worked on in the weekly timesheet summary.

Can AutoFetch.AI automatically differentiate what shift the workers worked?

Yes, AutoFetch.AI can differentiate the different types of shift (day, afternoon, night) that your worked have worked based on the start times for your shifts.

Can the allowances my workers are entitled to be automatically extracted?

Yes, AutoFetch.AI will automatically apply any entitlements that your workers are entitled to such as meal, travel, site, tool allowances etc. We will ask you what allowances your workers are entitled to during the onboarding.

How do I approve the worker hours?

You will be sent a timesheet summary sheet for your approval that outlines total hours worked and the project/cost code for each of your workers for each day of the week.

When does AutoFetch.AI populate the final weekly timesheet summary?

After you approve the timesheet summary sheet, AutoFetch.AI will automatically populate a weekly timesheet summary that you can use for your payroll and bookkeeping.

What information will AutoFetch.AI provide in the final weekly timesheet summary?

Total hours:
AutoFetch.AI will provide information such as total hours worked each day for the week, broken up into normal time, any overtime hours worked and any allowances that your workers are entitled to.

Total pay:
AutoFetch.AI will provide the total pay for all your workers for the week, broken down into normal time, any overtime hours worked and any allowances that your workers are entitled to.

Total hours and pay for each project/cost code:
AutoFetch.AI will provide a breakdown for each of your projects/cost codes with the total hours and total labour cost for each week for each project/cost code.

Can I use the automatic weekly timesheet summaries to pay my workers?

Yes, the weekly timesheet summaries will give you the total pay for all your workers for the week. This will account for all hours worked, overtime and any allowances they are entitled to.

How does AutoFetch.AI calculate how much my workers get paid?

During your onboarding process, we will ask you for a list of all your workers and their pay rates. This includes their hourly pay rates, any overtime rates and allowances that you pay your workers. We will also ask you how many hours the workers must work before they are entitled to overtime rates or allowances.

Do I need to download any software to access the weekly timesheet summaries?

The weekly timesheet summaries will be sent to you in a Microsoft excel file. As long as you have Microsoft Excel, you can view the weekly timesheet summaries.

Invoices

Invoice FAQs

How does AutoFetch.AI get data from invoices?

AutoFetch.AI will automatically analyse your invoices and extract all the relevant data, such as the vendor, invoice number, invoice data, subtotal, GST, total invoice amount, project/purchase order and a description of the items being invoiced.

How do I send my invoices to be analysed?

You can send your invoices to a custom email address for the invoices to be analysed.

Can AutoFetch.AI differentiate what different projects the invoices belong to?

Yes, AutoFetch.AI can automatically detect what project each invoices belongs to if there is identifiable information on the invoice such as project name, purchase order or authorised contact/worker assigned to a project.

How do I approve the invoices?

You will be automatically sent an invoice approval sheet where you can review and approve invoices. AutoFetch.AI excel document viewer streamlines your approval process by allowing you to view documents directly alongside your excel rows. No more juggling between tabs.

What happens after I approve the invoices?

Once you approve the invoices, AutoFetch.AI will automatically transfer the relevant data to your cost trackers in the correct locations.

Cost tracking

Cost tracking FAQs

What information does AutoFetch.AI update my cost trackers with?

AutoFetch.AI will automatically update your cost trackers with all invoices and your worker's pay from your timesheets.

Do I have to use Microsoft Excel for my cost trackers?

Yes, you must use Microsoft Excel for your cost trackers.

Can you update multiple cost trackers?

Yes, AutoFetch.AI will update all your project cost trackers for each of your projects.

Does AutoFetch.AI update cost trackers with all timesheets and invoices?

Yes, AutoFetch.AI will update your cost trackers with all timesheets and invoices. All you need to make sure you do is to send us all timesheets and invoices that you would like to be captured in your cost trackers.

General questions

General FAQs

How do you protect my information?

Your information is encrypted up to AES-256 and we also use encrypted transport protocols, such as Transport Layer Security (TLS) and Internet Protocol Security (IPsec).

What happens if I exceed the limits in my plan?

We will keep providing you with our services if you exceed the limits in your plan, but you will be charged the higher cost based on your final usage for the month.

Can you tailor your services to meet my business requirements?

Yes, we can tailor our services to meet your business requirements. Please contact us to let us know how we can tailor our services to meet your requirements.

What are your payment terms?

You will need to pay for our services upfront at the start of each month. Our services are charged monthly and payment will be via direct debit. We do offer alternative payment methods which you can discuss directly with us.

What currency do you charge?

All our services are charged in Australian Dollars (AUD).

Does the pricing include GST?

Our pricing includes GST.

Is your services available in my country?

Yes, we provide our services to businesses in any country.