Privacy Policy

Effective: 26 May 2025

1. Introduction

Your privacy is important to us and we are committed to protecting the privacy of your information. We provide this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of information and/or personal data received from users of our services, applications, or software ("Service" or "Services"). This Privacy Policy describes how AUTOFETCH AI PTY LTD (ABN: 39 686 695 321) and our affiliated entities ("AutoFetch.AI", "we", "our" or "us") collect, use, process, and share the information you provide us when using our Services, your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns. By using our Services, you agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.

AutoFetch.AI collects information from individuals who register to use the Services ("you", "your", "users" or "customers") either individually or on behalf of an entity.

This Privacy Policy may be updated from time to time for any reason, at our sole discretion. We will notify you of any material changes to our Privacy Policy by posting the new Privacy Policy on our Website. By using or accessing the Services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. If you have any questions or comments about this Privacy Policy or our use of your personally identifiable information, please contact us at info@autofetch.ai.

2. What Information We Collect

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information you provide us

Registration Information: If you sign up to use our Services, sign up for emails, newsletters or other updates, we may ask you for basic contact information, such as name, email, phone number, title, role within your team or organization, and mailing address. We may also ask you for information about your company including the number of workers, amount of paperwork processed each month, what projects/sites you are currently working on and the names of all your workers.

Your communications with us: If you contact us directly (via a contact form, phone, email, chat, or other means), we may collect personal information from you. We may also store the contents of any message or attachments that you send to us or you choose to provide that relate to your communications.

Requested information to tailor our Services for you: We may ask you for information that will allow us to tailor our Services to you. Examples of this may include information about your company's processes such as how you track worker hours, project costs and weekly payment timesheets of all workers. We may also ask you for examples of your company templates of files and documents such as timesheets, dockets, cost trackers and any other templates to allow us to tailor our Services for you.

Content you provide through our Service: We collect and store information, data, documentation, files and content that you transmit, send and share with us in order to provide you with our Service. Examples include timesheets, dockets, invoices, bills and project specific information such as budgets, cost codes and progress claims.

Support information: When you request customer support from us, we will process your personal information such as your name and the contact details you use to contact us, as well as information on the reasons for your support request, and any additional information you may provide when requesting support from us.

Payment information: We collect payment and billing information when you use our Services. The payment information we collect may include bank details or payment card details, which we collect via secure payment processing services or through financial institutions. We may also ask you to provide a billing representative, including name and contact information.

Information collected from other sources

Third parties: We may obtain personal information about you from other sources, including from third parties that help us update, expand, and analyse our records, identify new customers, or detect or prevent fraud. We may also receive personal information about you from social media platforms, such as when you interact with us on those platforms or access our social media content. What information we receive from third parties is governed by the privacy policies of those third parties.

Information we collect automatically when you use the Services

Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This includes the type, size and file names of attachments you send, transmit or upload to the Services. We also collect information about the projects, teams, people, suppliers and vendors you work with as well as any financial information that is contained within this information.

Device and connection information: When you visit and interact with our website or use our Services, we automatically collect certain information. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier and other unique identifiers, details about your browser, operating system or device, location information (including inferred general location based on your IP address), internet service provider, pages that you visit before, during and after using the website or Services, and information about the links you click while using the website or Services. Information we collect may be associated with other accounts and devices.

Cookies and other tracking technologies: We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies ("cookies") to automatically collect information through the website or Services. Cookies are essentially small data files placed on your devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our website or Services. This information may include IP addresses, location, device type, browser type, internet service provider, referring pages, operating system, date and time stamp, click data, and device identifying data.

Usage information: To help us understand how you use our website and Services, we may collect data about your interactions with our website and Services. This includes information such as session lengths and times, the pages or other content with which you engage, any searches you conduct on our website and Services, information about how you interact with the website or Services, including the frequency and duration of your activities and other information about how you use the website or Services.

3. How We Use Information We Collect

We use the information we collect for a variety of business purposes, including:

To provide the Services: We use information about you to provide the Services to you, including to provide customer support, and operate, maintain, and improve the Services, including providing your information to any third party providers we use to help us provide the Services.

To process payments: We use your information to process your payments (which are processed and stored by our third-party payment processors on our behalf) including fulfilling our contract with you.

To communicate with you about the Services: We use your information to send you data, information and documents that are provided to you as part of the Service, respond to your comments, questions and requests, send you technical notices, updates, security alerts and administrative messages, confirming your purchase and payments, to remind you of payments due, and to provide customer support.

To provide customer support: We use your information to resolve issues you encounter, to respond to your requests for support and to rectify and improve the Services. We may disclose information to a third party for the purpose of resolving issues you encounter and responding support related requests.

For marketing: We use your information about how you use the Services to send promotional communications that may of interest to you, including by email or by displaying AutoFetch.AI ads on third party websites and applications. We will communicate with you about new features, products, product offers, promotions and contests, and may ask for information relating to new features, surveys, newsletters and events that may be of interest to you.

Customer relationship management: We will use your information for the purpose of customer relationship management including tracking emails, phone calls, and other actions you have taken as our customer.

For security: We use information about you to verify your activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity. We also us your information to protect the integrity, availability, performance, and security of the Services, or third-party applications integrated with the Services, including preventing and prosecuting potentially prohibited or illegal activities uses in relation to our Services.

For administrative and legal matters: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

For research and development: We use information, feedback and learnings about how you use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features and technologies.

4. How We Disclose Personal Information

We may share and disclose your information when one of the following circumstances applies:

To provide the Services: As the Service relies on the data, information and documentation you provide us, we disclose your information in order to provide you with the Service.

Consent: We may share your information with companies, organisations, and other third parties with your consent or to fulfil the purpose for which you provided the information.

Service providers: We disclose your information to third parties that help us operate, provide, improve, integrate, customise, support and market our Services. These service providers are only permitted to use this information to provide their services to us and not for their own purposes.

To your company owners: If you access or use the Services using an email address with a domain that is owned by your employer or organisation, we may share your information to your employer or organisation, including certain information about you including your past and current use of the Service.

To market our Services: We disclose your information with third-party service providers who help us market our Services. These service providers may provide email marketing tools, sales engagement, or lead generation tools.

For legal reasons: We may access, preserve, and disclose your information if we believe doing so is required or appropriate to comply with legal obligations, law enforcement requests, and legal processes, such as a court order. We may also access, preserve, and disclose your information to establish, enforce, or defend legal claims, or to protect your, our, or others’ rights, property, or safety.

For corporate transactions: We may share your information with actual or prospective acquirers, their representatives, and other relevant participants in connection with any sale, merger, acquisition, restructuring, divestiture, or change in control involving all or a portion of our business or assets, including in connection with a bankruptcy or similar proceedings.

5. How We Store and Secure Information We Collect

AutoFetch.AI takes reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data and information. Whilst we use industry standard technical and organisational measures to secure the information we store, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information.

Information that we collect from the Service will be transferred to, and processed in, Australia and in any other country where AutoFetch.AI or its affiliates, subsidiaries, or third-party service providers maintain facilities or personnel. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). We follow applicable data protection laws when transferring personal data.

6. Security

AutoFetch.AI uses appropriate administrative, technical, and physical security measures to protect your information and data. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information and data despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control. We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of your company, organisation or third party.

7. How Long We Keep Information and Data

We retain your information and data for as long as you are a customer or user of our Service and a reasonable period thereafter in case you decide to re-use our Services. After such time, we will either delete or de-identify your information and data or, if this is not possible as the information and data has been stored in backup archives, then we will securely store your information and isolate it from any further use until deletion is possible.

We also retain some of your information and data as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for the improvement and development of our Service, we take steps to eliminate information that directly identifies you.

8. Third Party Services

Our website or Services may contain links to other websites, products, applications, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party websites, products, applications, or services, or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

9. Information Relating To Companies and Organisations

Our Services are intended for use by companies and organisations. Where the Services are made available to you through a company or organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the users and/or accounts over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organisation's policies. We are not responsible for the privacy or security practices of an administrator's organisation, which may be different than this policy.

10. Communication Preferences

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.

11. Updating Or Correcting Your Information

Customers may view, update or change their information by contacting us as provided below. Requests to access, change, or delete your information will be handled within 30 days.

12. Contacting Us

If you have any questions or comments about this Privacy Policy, how we collect and use your information, your choices or rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at info@autofetch.ai.